Recent visit to Mossy Nissan and discussion with Parts Manager (Shailey please read) [Archive] - Nissan Titan Forum: Club Titan Forums

: Recent visit to Mossy Nissan and discussion with Parts Manager (Shailey please read)


gsxrraycer
09-22-2006, 11:12 AM
Hey all,

well another installation in the adventures of a Club Titan Newbie. I took my titan in for the brake judder, only to find out that it wasn't what was considered the symptoms of the brake judder but badly and unevenly worn brake pads. The front pads on the left were almost at metal, while the pads on the front right still have 3-4 mm left.

I thought that should have been a warrenty thing, since its obvious the brake bias is wrong, but I ended up having to pay for it. While I was there I also let them talk me into flushing the brake lines and putting in new fluid since it was pretty black. Not cheap, but I have to say, the shimmey in the steering wheel on the brakes was taken care of.

While there I had them read the A/F ratio. Even though the exhaust pipe is black around the opening AND no other titan or armada I've seen has that problem, The alpha numbers from the Consult II read 100% and 101%. So, I guess its NOT running rich. The technician agreed that he hadn't seen many do that, but its not a rich condition. SO i'm baffled.

But the reason why I wanted Shailey to read this is because he said he hadn't found any dealerships that would do the Timing advance. Well not only will Mossy Nissan do it, they give a discount on the shop charge for it if you say you are a member of Club Titan. They charge 1 hour shop time for it ($90) but give a 10% discount on it for Club Titan members. So I now have the 2 degree timing advance.

The other reason for this post is.... Talking to the parts Manager.... he indicated that while Mossy Performance is no more, that Mossy Nissan, STILL orders, installs, etc ALL performance stuff they got for us before, AND will still give Club Titan discounts. The only thing they DON'T do is keep the stuff in stock anymore. The problem was that they had about 200K of inventory that they were sitting on. So I can't blame them. Being involved with a Motorcycle high performance/race shop I know that customers are fickle and go where the best price is. So having a bunch of money tied up in inventory that doesn't move isn't a good thing. So the bottom line is. We can still get the good stuff from Mossy Nissan, just it might take a few days longer to get it cause they will order it then send it out.

more later after i drive the beast with the timing advance

steves
09-22-2006, 11:15 AM
I thought the brakes were fully covered for an additional 36k/3 years.

I had my truck in earlier this week and they turned my rotors and put new pads on due to wear. These brakes had about 15k on them.

SirStir
09-22-2006, 11:22 AM
Not sure if you can go back and argue the brake job at this point. But I had my truck in for some smoking issues, brake light and oil change. However while in the shop they noticed my front brakes down to almost nothing at 15,980 miles and they replaced at zero cost to me.

ttugrad95
09-22-2006, 11:35 AM
I've never heard of replacing the brake fluid.
If they charge $90 and give a 10% discount they are still more expensive than most dealers.

SoCal_Titan
09-22-2006, 11:36 AM
Which Mossy Nissan did you go to?

gsxrraycer
09-22-2006, 11:40 AM
well i think they were considering it, cause they kept asking me when I purchased it ( i got it used from Mossy Chevrolet), and I even mentioned that I was supposed to have gotten a Mossy certified pre-owned vehicle but the certification was left completely blank etc etc.

But I have almost 25K miles on it, so the brakes went a pretty good amount of mileage for a heavy vehicle, and had the brake bias not been messed up I might have gotten another couple of thousand miles too. But in the interest of supporting the dealership that supports us with high performance stuff and discounts, I chose to go with it and also let them talk me into the brake system flush since the brake fluid really was black.

I'm guessing the person who owned the thing before me was abusing the brakes in some manner cause the brake fluid kinda looked burned...it was that black (they showed me it in the resevoir, and the level was actually below the low line, which means the 'certified pre-owned' checks really couldn't have been completed, but that could be attributed to my friend at Mossy Chevrolet pulling it from the Mossy Nissan inventory so no one else could get it before I test drove it, so I dont' attribute that to any malice).

I also had rotors turned (they were glazed), tires rotated, oil change with Elf 5w30 synthetic, and the consult II A/F ratio measured and the timing advanced. Total cost was $460 of which almost 300 bucks was the brakes. I did however tell them that if the brakes so much as squealed I was coming back to have them refund or do the warrenty service for which I thought it should have. I will also check in a few thousand miles to make sure the brake bias thing is corrected.

Oh and the A/F ratio was measured AFTER they did the timing advance which I thought was kind of stupid, but I'm not sure that the advance would change the ratio's so I didn't say anything.

I'm thinking about dropping in a K&N stock replacement filter in the meantime while i get the funds together for the CAI, and catback exhaust. I just drove my kid to school, and it seems to feel a little quicker off the line, not sure. Its also only about 63 degrees so its cooler than normal, so that could be part of the reason it feels like its quicker too.

more driving needed

The Mossy Nissan in Oceanside, off the 78

one more thing... the parts manager actually told me that if I had talked to him first he'd have gotten me a bigger discount on the timing advance and that I should talk to him in the future when getting hi-perf stuff done, and he'd hook me up.

so........ the reason I only got a 10% discount was due to me not figuring out the right way to work the system BEFORE I laid down my money.

The guys name is Frank White. He seems to be a good guy with a fair bit of knowledge AND a willingness to help out a Titan speed freak. When talking to him, he's up on all the stuff and parts that will make the Titans Rock even more than they already do. And as i said, he was the one who SUGGESTED i have them do the timing advance. I just should have talked to him before I went and paid my bill.

cujo
09-26-2006, 08:43 PM
Man... based on what you've said about your experience, it sounds like they were nice but took your $$$$. We just had a meet @D1ck Scott Nissan and they gave us the timing advance for $30!!! They had originally quoted us $60 but I told them that was too high. As for the brakes... I dunno, they should have replaced them all under warranty!!! I had the beginning symptoms of the brake judder when I was @ 7,500 miles. When I went to the Jersey meet this past May @ Turnersville Nissan, I spoke with Brian (jerseyparts) prior and he set me up with his service department. The result? They replaced both front rotors and pads, replaced both rear rotors and pads, replaced both driver/ passenger window switches (TSB) and my head unit (TSB). The cost? $0! And they got it all done before the meet started!!! Now that's the epitome of awesome customer service!

gsxrraycer
09-26-2006, 11:29 PM
Yeah, I'm thinking that maybe I did pay too much for the timing advance. But as for the brake service. I'm not sure, but I don't think I had the break judder. The original rotors are still there. They blade cut the rotors and put new pads in. The pad change cured the problem. I had some sort of uneven wear weirdness. The pads on one side were almost at metal and the other side still had a few mm left. So if there is some sort of problem its related to that, and probably should have been looked at under warrenty. But I didn't think about it before, the problem is cured, the thing drives like a champ, and i'm thinking that I did get some performance out of the timing advance. I smoked an Integra today. Several times. he kept coming back for more. The last time I left the line tires spinning and me walking him. So the price I paid was worth it for the fun I'm currently having.

I have till May on the brakes, which is when 3 years from my Inservice date is. So i'll drive it like I normally do, which will chew up the brakes pretty fast, and we'll see if they end up doing the warrenty work and hooking me up for taking my money when they had warranty work to do.

Tricky-Dick
09-26-2006, 11:47 PM
Hey all,

well another installation in the adventures of a Club Titan Newbie. I took my titan in for the brake judder, only to find out that it wasn't what was considered the symptoms of the brake judder but badly and unevenly worn brake pads. The front pads on the left were almost at metal, while the pads on the front right still have 3-4 mm left.

I thought that should have been a warrenty thing, since its obvious the brake bias is wrong, but I ended up having to pay for it. While I was there I also let them talk me into flushing the brake lines and putting in new fluid since it was pretty black. Not cheap, but I have to say, the shimmey in the steering wheel on the brakes was taken care of.

While there I had them read the A/F ratio. Even though the exhaust pipe is black around the opening AND no other titan or armada I've seen has that problem, The alpha numbers from the Consult II read 100% and 101%. So, I guess its NOT running rich. The technician agreed that he hadn't seen many do that, but its not a rich condition. SO i'm baffled.

But the reason why I wanted Shailey to read this is because he said he hadn't found any dealerships that would do the Timing advance. Well not only will Mossy Nissan do it, they give a discount on the shop charge for it if you say you are a member of Club Titan. They charge 1 hour shop time for it ($90) but give a 10% discount on it for Club Titan members. So I now have the 2 degree timing advance.

The other reason for this post is.... Talking to the parts Manager.... he indicated that while Mossy Performance is no more, that Mossy Nissan, STILL orders, installs, etc ALL performance stuff they got for us before, AND will still give Club Titan discounts. The only thing they DON'T do is keep the stuff in stock anymore. The problem was that they had about 200K of inventory that they were sitting on. So I can't blame them. Being involved with a Motorcycle high performance/race shop I know that customers are fickle and go where the best price is. So having a bunch of money tied up in inventory that doesn't move isn't a good thing. So the bottom line is. We can still get the good stuff from Mossy Nissan, just it might take a few days longer to get it cause they will order it then send it out.

more later after i drive the beast with the timing advance

The brake pads were worn unevenly because the rotors were warped! That is all under the issue of the Brake Judder!

They flushed your brake fluid...how many miles do you have on your truck? The brake system is a sealed system so how to they think it got black???

They gave you $9.00 off on your timing advance because they probably already got you for $350.00???

I would go back and jump their @ss, that is why I don't bother taking my truck to the dealer! I have 29K as of tonight and all I have done is the Brake Judder Fix, Alignment (Free), blown fuse on tow wiring (Free), change the oil and put in gas!

I better hurry and take it to the dealer for the 30K mile service (Flush-n-Fill Trans, Cooling, Fuel System etc.) so that I can shell out $500.00!

:angst-big:

got_titan
09-26-2006, 11:49 PM
regular wear and tear on brakes is not covered by warranty....now if you had judder that should have been covered. the brake fluid on any heavy vehicle should be changed every 2-3 years...

Tricky-Dick
09-27-2006, 12:07 AM
regular wear and tear on brakes is not covered by warranty....now if you had judder that should have been covered. the brake fluid on any heavy vehicle should be changed every 2-3 years...

I understand that "regular wear and tear" is not covered by warranty.


Hey all,

well another installation in the adventures of a Club Titan Newbie. I took my titan in for the brake judder...

I would have had the service writer pull up the history on your vehicle. If they had not performed the Brake Judder Fix then I would have pushed the issue. I didn't do my Brake Judder Fix until 12K+ miles along with my free alignment. I however, have never replaced the brake fluid on a vehicle I grew up on a farm with alot heavier duty equipment than a Nissan Titan!?

gsxrraycer
09-27-2006, 02:29 AM
The brake pads were worn unevenly because the rotors were warped! That is all under the issue of the Brake Judder!

They flushed your brake fluid...how many miles do you have on your truck? The brake system is a sealed system so how to they think it got black???

How would just a blade cut of the rotors, which is even less than having the rotors turned, cure warped rotors? If they were warped, then i'd already be feeling the "judder" again. And they didn't say why they thought it turned black, but the level was low in the resevoir as well.


They gave you $9.00 off on your timing advance because they probably already got you for $350.00???

Ok so it wasn't a great discount, but I also mentioned that the parts person said I should have talked to him first next time and he'd do better....so I'll learn from this mistake


I better hurry and take it to the dealer for the 30K mile service (Flush-n-Fill Trans, Cooling, Fuel System etc.) so that I can shell out $500.00!


They actually said that particular service isn't worth doing

shailey
10-03-2006, 04:11 PM
Sorry, I just saw this thread. What I said that I have not been able to find in California was a dealership that would do the a/f ratio change. I know that there are quite a few that have done the timing advance out there.

Recently there was a thread where someone was trying to find someone to do it and I did not know where and asked the California guys to chime in, but I apologize for any misunderstanding on what I meant.

CMC_64
10-04-2006, 09:28 PM
Good to hear that a dealer in Cali will actually do it!! I'm in Central Cali and I'll be in San Diego in 2 weeks I may have to pay a visit to Mossy while I'm ther to get timing advanced.... I'm calling my local dealers tomorrow to see if they will do it, if not then it's off to O-side Thanks for the info!!

1951Chevy
10-26-2006, 10:23 PM
I am not the original owner of my less than 9,000 mile 4x4 LE Tow, and judder is starting to be noticable. Where in Houston is the best service for the brake rotor/pad warranty work?

Claude
10-26-2006, 10:34 PM
Hey all,

well another installation in the adventures of a Club Titan Newbie. I took my titan in for the brake judder, only to find out that it wasn't what was considered the symptoms of the brake judder but badly and unevenly worn brake pads. The front pads on the left were almost at metal, while the pads on the front right still have 3-4 mm left.

I thought that should have been a warrenty thing, since its obvious the brake bias is wrong, but I ended up having to pay for it. While I was there I also let them talk me into flushing the brake lines and putting in new fluid since it was pretty black. Not cheap, but I have to say, the shimmey in the steering wheel on the brakes was taken care of.

While there I had them read the A/F ratio. Even though the exhaust pipe is black around the opening AND no other titan or armada I've seen has that problem, The alpha numbers from the Consult II read 100% and 101%. So, I guess its NOT running rich. The technician agreed that he hadn't seen many do that, but its not a rich condition. SO i'm baffled.

But the reason why I wanted Shailey to read this is because he said he hadn't found any dealerships that would do the Timing advance. Well not only will Mossy Nissan do it, they give a discount on the shop charge for it if you say you are a member of Club Titan. They charge 1 hour shop time for it ($90) but give a 10% discount on it for Club Titan members. So I now have the 2 degree timing advance.

The other reason for this post is.... Talking to the parts Manager.... he indicated that while Mossy Performance is no more, that Mossy Nissan, STILL orders, installs, etc ALL performance stuff they got for us before, AND will still give Club Titan discounts. The only thing they DON'T do is keep the stuff in stock anymore. The problem was that they had about 200K of inventory that they were sitting on. So I can't blame them. Being involved with a Motorcycle high performance/race shop I know that customers are fickle and go where the best price is. So having a bunch of money tied up in inventory that doesn't move isn't a good thing. So the bottom line is. We can still get the good stuff from Mossy Nissan, just it might take a few days longer to get it cause they will order it then send it out.

more later after i drive the beast with the timing advance

Several months after buying my first Titan...a new 2004 SE KC in February 2004, I received a letter from Nissan which stated that some trucks were experiencing brake judder.

The letter stated that Nissan Dealers would repair the problem under warranty, and that the Nissan warranty would cover ALL brake issues for 3 years or 36,000 miles (whether you had brake judder or not). This also included trucks that were bought used.

I'd call Nissan HQ in TN and complain...you should NOT have had to pay a dime.

regular wear and tear on brakes is not covered by warranty....now if you had judder that should have been covered. the brake fluid on any heavy vehicle should be changed every 2-3 years...

According to the letter I received from Nissan (see my other post here) all brake issues are covered under the 3/36 warranty.

Since this letter was received by me in May or June of 2004...I'm not sure if this applies to 2005's as well.

Have you transfered the warranty of your used Nissan into your name?

KingBean
10-27-2006, 10:02 AM
I was told that should a dealer take care of brake pads under warranty, it is SOLEY to keep you happy, not a required item. It is a perishable part. It is looked at under warranty as the same class at tires: they are going to wear out, we all know that.

That being said, Germain Nissan here in Columbus replaced my pads once, and then did the judder fix at 2x,xxx miles. far beyond what I thought they would be willing to di the fix on. Basically, i got a total brake job for free at nearly 25k miles. that is great.

On the topic of brake fluid changes... Brake fluid is hydrostatic. over time it pulls moisture from the air and with water being less dense than the original brake fluid, gives a spongy feel. It should really be flushed and changed every 3 years in my personal opinion. not expensive to do, and you'd be surprised the change it makes in brake feedback.

waynesworld
12-11-2006, 08:12 PM
Don't go to Mossy Nissan in Escondido! My first visit they said that the rattle I was hearing was the after market exhaust (Banks).The second visit they said that the rattle was a broken exhaust manifold-which they replaced.They also said that the brake judder was caused by a vacuum leak (exhaust manifold) They also informed me that the timing advance was fixed and could not be changed- needless to say I still have my rattle and brake judder and no timing advance

MDJamesD
12-11-2006, 11:00 PM
Ask them why ANY engine would have a vacuum line on the exhaust manifold....the exhaust manifold does not have vacuum, it has pressure, and last time I checked pressure is the opposite of vacuum. As far as timing advance, there was a thread in which Shailey gave the actual directions for the timing advance.

SirStrider
12-12-2006, 08:45 AM
Ask them why ANY engine would have a vacuum line on the exhaust manifold....the exhaust manifold does not have vacuum, it has pressure, and last time I checked pressure is the opposite of vacuum. As far as timing advance, there was a thread in which Shailey gave the actual directions for the timing advance.

It's a sticky under perfromance mods...

waynesworld
12-12-2006, 10:58 AM
I have had enough of this Dealership and am going to go somewhere else - too much BS

TitanBlue
12-12-2006, 07:14 PM
I once drove a guys truck with over a 100K IIRC and asked why his brakes felt so firm - it was because he replaced his fluid every year.

Fluid getting black is normal on brakes system. Clean is better though. Uneven wear of pads can be caused by rotor warp; but is usually a sign of a sticky brake cylinder, causing drag.