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Dublin Auto Group, Dublin, CA

4K views 0 replies 1 participant last post by  sonoraham 
#1 ·
I bought a 2009 Titan SE here about 3 weeks ago. Almost got out of the lot and realized it had a locking gas cap and they had not given me a key. An hour later I had a new gas cap. Then I got home and realized no front license plate holder (required in CA). Sales told me to come back in sometime... (Dealer is 2.5 hours away). Also only gave me one (chipped) key; cost $120 to duplicate through a locksmith (again, 2.5 hr one-way drive to the dealer out of the question.) Received an email a week ago from the customer service manager telling me how important it is to have customers happy - AND - to make sure they got a "10" on the mail survey coming. I replied about the above, never heard from her again. Wrote the GM today. Stay tuned.
 
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